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How far in advance should I schedule my move?
Where will my car be picked up and delivered?
What if I am not there to pick up my car when it arrives?
Can you guarantee when my car will be delivered?
Q. HOW FAR IN ADVANCE SHOULD I SCHEDULE MY MOVE?
A. Typically, your vehicle will be scheduled on a truck that is routed nationally, so the more time you have the better. There should be a space on your Shipping Order for you to note the first date that the vehicle is available for pick-up. If you are leaving the area, you must plan enough time for the vehicle to be picked up before you go. If, for some reason, this cannot be done, you must have an alternative party (friend, relative, neighbor) who will be able to deliver and sign the vehicle on to the truck for you.
Q. WHERE WILL MY CAR BE PICKED UP AND DELIVERED?
A. Cars are shipped door to door whenever possible. Sometimes the trucks are too large for most residential areas. Low hanging wires, narrow streets, and municipal ordinances are just a few of the obstacles. You may need to work with the truck driver in arranging a mutually acceptable place for you to meet to load and unload your vehicle.
A. Your vehicle is insured for its book value the entire time it is on the truck. You must check with the shippers themselves! Occurrences not covered should be clearly listed on your Shipping Order and on the Bill of Lading upon which your car is shipped. The person turning the car over and the truck driver both should sign a 'Condition Report' and a copy given to the party delivering the car. This same report should be presented upon delivery of the vehicle at its destination and you should compare the car to the report thoroughly at that time. If, for some reason, you feel that some damage has occurred, note it on the report before you sign it and before the driver leaves.
Q. CAN I PACK THINGS IN MY CAR?
A. With most shippers, any personal belongings left in the vehicle are shipped strictly at the owner's personal risk. It is not recommended that you not leave any personal items in your vehicle! This policy is strictly enforced for the following reason:
Q. WHAT HAPPENS IF I AM NOT THERE TO RECEIVE MY CAR WHEN IT ARRIVES ?
A. In the event you cannot be reached in a suitable amount of time, or you are not in the area, your vehicle will either remain in the truck for a later delivery, or the vehicle will be put in storage until such time as you can arrange for it to be picked up. Vehicles put in storage are subject to additional transport charges.
Q. IS THE DELIVERY TIME OF MY VEHICLE GUARANTEED?
A. Our partners do their very best to deliver on the scheduled date. Their success rate is high and they are able to deliver the vast majority of vehicles on time. However no auto shipping company is able to totally guarantee a delivery date for several reasons. Each transporter truck is subject to possible delays caused by traffic conditions, weather conditions, roadway conditions, rare mechanical problems, and federal and state Department of Transportation regulations. Also, in rare instances last minute or enroute rerouting of the transporter trucks is necessary.